Xerrxes Master, MD, Master Groups, highlights capacity–demand mismatch as the most critical operational challenge AI can solve in the next three to five years. Airlines often operate with unused space while forwarders struggle to secure lift due to fragmented data and weak forecasting. AI can unify booking, pricing, and real-time shipment data to accurately predict demand, optimize load planning, reduce empty capacity, and simultaneously improve yields and service reliability across the air cargo ecosystem.
