Reshma Zaheer, Chief Operating Officer, TT Logistics & Cargo, emphasises that over the next five years, automation and ESG will move beyond supportive initiatives to become core performance indicators in the air cargo industry. Paperless cargo programs have already delivered measurable results—reducing processing times and eliminating thousands of sheets of paper per shipment across the logistics ecosystem. As sustainability expectations intensify, with logistics contributing an estimated 8–10 percent of global CO₂ emissions, stakeholders are demanding transparent carbon reporting, smarter route optimization, and more responsible partner networks. In a margin-sensitive sector like air cargo, competitive advantage will rest with organizations that combine operational efficiency with measurable accountability. As she notes, automation without integrity is ineffective, and sustainability without measurement is merely symbolic. The future lies in building transparent, accountable systems designed for long-term impact.”
