CK Govil, Chairman and Managing Director, Activair Airfreight said, “Users of India’s air cargo ecosystem now prioritise predictability and reliability over sheer speed, planning inventory and production around assured timelines. While faster multimodal connectivity is valued, cost optimisation becomes meaningful only once service levels are dependable. The challenge lies in execution and integration: world-class terminals and multimodal hubs often operate in silos, with fragmented SOPs, uneven digital adoption, and limited rail–road synchronisation. To close this gap, the industry must focus on process standardisation, interoperable IT systems, workforce skill enhancement, and a service-oriented mindset—measuring success by predictable transit times, lower dwell hours, and total logistics cost delivered to the user.”
