Keku Bomi Gazder, CEO and MD, Aviapro Logistic Services, said, “Agents must pivot from transactional roles to logistics partners. This means investing in digital visibility, predictive analytics, and real-time shipment tracking to help customers manage uncertainty. Diversifying airline partnerships, strengthening multimodal connectivity, and building flexible capacity arrangements are equally critical. Agents must also deepen sector expertise in high-growth segments such as e-commerce, pharma, and perishables. In a volatile trade environment, those who combine agility, data-driven decision-making, and strong global networks will remain competitive and deliver greater value to Indian exporters and importers.”
