There is willingness in logistics industry to adopt solutions to enhance efficiency, transparency, and overall performance. No real-time pricing or revenue management, no mobile solutions, high dependency on manual and paper-based process are pain points says, Jasraj S. Chug, Director & Co-Founder, CargoFlash.
CT Bureau
How streamlined are your efforts towards designing tech-enabled logistics solutions?
By leveraging cutting-edge technology and having a deep industry understanding, we empower our clients to navigate the complexities of the air cargo industry with efficiency and agility, driving progress and fostering growth. We understand one-size-does-not-fit-all when it comes to logistics solutions. That is why, our approach is focused on customisation, ensuring that each client receives a tailored-made solution that meets their needs and enables them to evolve alongside the rapidly changing logistics landscape.
Tell us how you identify pain points, while providing efficient business solutions to the stakeholders and clients?
We identify pain points by staying attuned to the industry trends, listening to the stakeholders and clients, conducting in-depth assessments of their operations. Through this proactive approach, we uncover challenges faced by the stakeholders and clients, enabling us to develop efficient business solutions that address their pain points. Our dedication to resolving these challenges ensures that we deliver value-driven solutions that drive long-term success.
How do you exploit technology to create business value for your clients?
Technologies such as AI, and ML are integral to our solutions, enabling us to provide unparalleled transparency and real-time visibility throughout the transport and logistics process. Through AI and ML, we analyse vast amounts of data to optimise routes, predict demand, and enhance operational efficiency. Automation processes streamline repetitive tasks, reducing errors and improving overall productivity. Some technologies and techniques in demand include Internet of Things for real-time tracking, and Predictive Analytics for proactive decision-making.
These technologies empower our clients with the insights and capabilities needed to thrive in today’s dynamic logistics landscape.
How do you ensure zero disruption or interruption despite growing data volumes and demand?
To ensure zero disruption or interruption despite growing data volumes and demand, our nGen solutions, developed and hosted on Azure as a SaaS model, leverage several key strategies. We utilise Azure’s built-in high availability and redundancy features, such as geographic redundancy and Availability Zones, to replicate data and services across multiple locations, ensuring resilience against data centre failures. For scalability, we implement both horizontal scaling, adding more instances to handle increased load, and vertical scaling, upgrading existing virtual machines and databases to maintain consistent performance. Azure Load Balancer and Application Gateway distribute incoming traffic across multiple instances, improving availability and response times. Database scalability and performance are managed through Azure SQL Database and Azure Cosmos DB, offering automatic replication and resource management. Continuous monitoring via Azure Monitor and Application Insights allows real-time issue detection and response, while Azure Site Recovery automates service recovery, minimising downtime. Regular backups with Azure Backup and well-tested disaster recovery plans ensure swift restoration in case of major outages. Additionally, we continuously optimise resource usage, database queries, and application performance using Azure’s Performance Tuning and Cost Management tools. These comprehensive steps enable us to deliver resilient, high-performing nGen solutions capable of handling increasing data volumes and demand without interruption.
Is the global logistics industry ready to embrace technology if it has the right amount of skill sets?
Yes certainly but only if it provides the best-in-class solutions. With technological advancements such as Artificial Intelligence and Internet of Things and automation, tech firms are well-equipped to address the complex challenges faced by the logistics sector. Since the benefits of technology have become more apparent, there is a growing willingness within the logistics industry to adopt innovative solutions to enhance efficiency, transparency, and performance.
Could you tell us about your clientele? What do they seek and how successful have you been in fulfilling their demands?
Our clientele comprises a diverse range of airlines within the industry. They include Kenya Airways, Garuda Indonesia, Philippine Airlines, Royal Jordanian and recently acquired, Egypt Air, Ethiopian Airlines, Uganda Airlines, to name a few. Each seeking tailored solutions to optimise their logistics operations. The industry being low in digitalisation has many pain points. These include disconnected systems operating in silos, no real-time pricing or revenue management, no mobile solutions, dependency on manual and paper-based process among others. These inefficient processes became more prominent during the pandemic where the only mode of communication was remote. We helped the airlines by enabling their processes to be conducted digitally, including bookings, ratings, all requests and approvals, auto invoicing, integrated payment gateways, banks, and workflow-based operations process with least human intervention, and digital document.
