With lean logistics and multimodal transportation taking centre stage in logistics, it is crucial for experts to be adept at managing supply chain from multiple models of transportation to inventory levels in warehouses, says Mahima Agarwal, President, HR, CJ Darcl Logistics.
CT Bureau
How do you address the gap between required skills and available talent pool?
The logistics industry is evolving rapidly, requiring a workforce that is skilled and adaptable. To bridge the gap, we have a structured comprehensive training framework wherein we conduct four to six training sessions every month. Focusing on five key areas such as Leadership, Behavioural, Functional/Technical, Sales, and Operational, we cover topics such as problem solving, critical thinking, effective use of AI and team building, among others. Since our driver community stands as a strong pillar of our business, we ensure they are provided with training they require to enhance their skills. We conduct driver assessment tests and compile review assessment report for each driver. These reports serve as a valuable resource highlighting the areas of improvement that need to be worked on. We have AI-enabled dashcams in our fleet that provide us with insights into the drivers’ driving patterns, which helps us customise trainings for them to improve their driving skills and enhance their safety on road. With the help of these trainings and workshops, we enable our workforce to learn and evolve so that they develop skills and competencies needed to meet market demand and thrive in the industry.
How do industry associations, educational institutions, and logistics firms team up to enhance upskilling?
Collaboration between logistics firms, industry bodies, and educational institutions is vital for strengthening workforce capabilities. In this direction, the government, through bodies like the National Skill Development Corporation (NSDC) and Logistics Sector Skill Council (LSC), has launched various skill development programmes offering certifications and training in warehousing, transportation, and supply chain management. The Gati Shakti Vishwavidyalaya is playing a crucial role in logistics education, designing courses tailored to India’s evolving transportation needs. As part of our training programmes, we provide internships and training to college students and freshers to provide them exposure to the logistics sector and empower them to become emerging leaders in the supply chain.
What trends are emerging in cargo logistics that experts should be prepared for?
With lean logistics and multimodal transportation taking the centre stage in cargo logistics, it is crucial for professionals to be adept at managing supply chain from multiple models of transportation to the inventory levels in warehouses. As the industry is integrating technology into its operations, it is imperative for them to be proficient in using AI and IoT and the like. Another trend is the sector’s focus on reducing its emissions, so professionals need to be updated with the best practices to be adopted for creating a sustainable
future of cargo logistics.
How to develop leadership skills within the industry, and what are the key challenges?
Developing leadership in logistics requires a blend of technical expertise, strategic thinking, and people management skills. We focus on leadership development through structured mentorship programmes, executive training workshops, and exposure to diverse logistics functions. Our leadership training is part of our broader learning framework, ensuring employees at different levels build confidence in decision-making and problem-solving. In todays’ world, with the industry evolving, it is critical for leaders to stay agile and updated with tech, policy reforms, and market trends. Balancing logistics knowledge with digital acumen and sustainability-driven approach is crucial for navigating the industry’s future.
How do you foresee automation and AI reshaping the job market in future?
We all heard that noise during the launch of AI that the tech will take up jobs, but we know that it is a tool to support us in automating tasks and forecasting patterns with the vast amount of data it has been fed. Since AI has proven to be of potential in the logistics industry enabling features such as route optimisation, fleet management, and predictive maintenance of vehicles, I expect that having a hands-on experience and understanding of AI will be the next big thing in the logistics job market. Professionals skilled in managing AI led operations will have an edge over their fellow job applicants in the logistics industry.
Can you recommend any platforms, training programmes, or workshops to enhance skills in logistics?
Logistics requires constant learning. Online courses from platforms such as the LSC and NSDC provide in-depth and detailed understanding of various domains such as agri logistics, e-commerce, air cargo, road transportation, maritime logistics and logistics management. Attending workshops and events such as conferences, summits and panel discussions related to the industry are a way to stay updated with the trends and enhance your skills.
