By investing in technology, innovative solutions, and improving infra, Blue Dart is committed to enhancing efficiency and sustainability in its operations. With focus on operational excellence, Blue Dart is poised to unlock the full potential of its surface business, driving its growth, says Vikram Mansukhani, Chief of Operations, Blue Dart.
CT Bureau
How does the express logistics industry augment India’s trade and supply journey?
With a commitment to growth and development, the express logistics industry enhances India’s trade capabilities by facilitating seamless movement of goods domestically and globally. Amidst challenges during COVID, the sector has shown resilience and agility by adapting to evolving demands and implementing digital-first processes. This adaptability ensures timely delivery of essential goods, bolstering India’s ability to respond to crises. At Blue Dart, ensuring supply chain continuity, reaffirmed our theme of ‘Connecting People, Improving Lives’. Our capabilities with a solid logistics infrastructure and our core values of Reliability, Responsiveness, and Resilience makes us the trade facilitators to the country.
Blue Dart has already established its air proposition; what is the potential of your surface business?
Our surface business is a vital component of our strategy, positioned for growth. As per our commissioned report, the surface sector is experiencing remarkable expansion—double-digit YoY growth. This surge is driven by demands from industries and the preferences of customers seeking operators with national reach and superior service standards. At Blue Dart, we sometimes not only keep pace with industry momentum, but frequently lead the charge.
With a nationwide network reaching India’s remotest corners, we are positioned to meet our customers’ evolving needs. As transportation landscape shifts towards multimodal integration, our surface business assumes a more pivotal role. By investing in technology, innovative solutions, and improving infra, we are committed to enhancing efficiency and sustainability of our operations. With focus on operational excellence, we are poised to unlock the full potential of our surface business, driving our own growth.
With the rise of e-commerce and quick-commerce, how is Blue Dart addressing last-mile delivery challenges in urban areas?
Blue Dart remains at the forefront of addressing last-mile delivery challenges in urban areas. Leveraging cutting-edge technology and partnerships, we ensure timely deliveries. Our approach revolves around convenience, and sustainability, aiming to overcome challenges posed by growth of e-commerce and quick commerce, while delivering excellence in urban logistics.
The industry augments India’s trade journey, especially as the nation steers towards its centenary year in 2047. It enhances India’s trade by facilitating seamless movement of goods. Leveraging its expertise in fast and reliable delivery services, the sector can help Indian businesses tap into global markets, thereby expanding their reach. By embracing latest technology and fostering collaboration across stakeholders streamlines processes, enhances transparency, and optimises supply chain efficiency. This enables India to leverage itself as a global trade hub, attracting investments and forging partnerships.
How lucrative is reverse logistics as a business, and what challenges do you face when it comes to reverse pickups?
Warehouses often have limited space to accommodate returns, requiring 20 to 30 per cent more space than forward logistics. This poses a challenge in processing returned goods. The expenses associated with reverse logistics, including transportation, processing, inspection, and redelivery, can be substantial. Blue Dart addresses the challenge of fraudulent returns by implementing well-structured return policies to mitigate the risks. Blue Dart has also pioneered technology platforms to enable return and swap on the go, including quality checks on high-value products.
