India’s customs brokerage and logistics sector is undergoing a remarkable change, driven by digitisation, emerging technologies, such as AI, ML, and blockchain, and initiatives such as Central Integrated System (CIS) says, Sanjeev Harale, President, Brihanmumbai Custom Brokers Association (BCBA).
CT Bureau
Do you think India has the right skill set to use new technology? What initiatives are the govt and private players taking in this regard?
Digitisation in customs brokerage and logistics has been transformative. It began as early as 1992, when our members were working with MS-DOS-based systems to prepare Bills of Entry. Then, it was revolutionary for the industry to even consider computerising documentation. Over the years, we moved on to Windows-based platforms, which offered better user interfaces and increased functionalities. But the real shift came with the introduction of web-based solutions. Today, we have embraced cloud-based platforms that allow us to work from virtually any location, which is a game changer for an industry that operates 24×7.
What is exciting is that within these modern platforms, there is a lot of innovation happening with emerging technologies. AI, ML, and blockchain are no longer buzzwords — they are being integrated to improve operational efficiency, enhance data accuracy, and increase transparency. Many forward-looking customs brokers have adopted ERP systems tailored to the requirements of the logistics and compliance ecosystem. These tools automate a range of internal processes, from documentation to client communications, and the result is faster and more reliable service.
What is even more promising is the government initiative to create a Central Integrated System (CIS) — a unified digital framework that brings together all stakeholders in the supply chain, customs, ports, custodians, shipping lines, customs brokers, partner govt agencies, and others. If implemented effectively, CIS can reduce transaction costs, streamline processes, and enhance overall trade facilitation. The digitisation journey is ongoing, and we are in the middle of an exciting phase where technology, policy, and industry readiness are finally aligning. It is a great time to be part of this sector.
Can skill development keep custom brokers competitive and compliant with
global standards?
Skill development is critical for keeping customs brokers competitive and compliant in a rapidly evolving global trade environment. The rules of the game are changing — technology is reshaping how documentation, clearance, and compliance are managed, and global standards are becoming more stringent. In this context, continuous training and structured learning are not just desirable — they are essential.
Traditionally, our industry has operated with on-the-job learning. Today’s brokers
need to be equipped with knowledge on digital documentation, evolving trade pacts, AI-driven document compliance checks, and sustainability mandates.
BCBA has been involved in short-duration skill training programmes at the CoE in collaboration with FFFAI, under the PM Kaushalya Vikas Yojana. These programmes are aligned with the logistics sector’s needs and designed to empower youth from diverse backgrounds with practical skills, including women. We believe women’s participation in logistics and customs brokerage is vital for inclusive growth. Our training programmes encourage women to participate, and we are proud to have seen growing interest from women across regions.
Skill development reflects thought leadership. BCBA sees itself not just as a service provider, but as a change enabler, helping the industry evolve with responsibility.
