We are seeing accelerated growth of pharma, perishables, electronics, valuable cargo and leather goods, each bringing operational demands. Our partners are strengthening capabilities in storage, transit handling and TATs to ensure product integrity, says Abhishek Goyal, CEO and ED, Aeroprime Group.
CT Bureau
How do current global economic trends affect your air cargo decisions?
The global economic landscape today is dynamic and unpredictable, with rising fuel costs, inflationary pressures, trade wars and geopolitical tensions influencing our cargo operations. Fluctuating fuel prices impact freight rates and operational costs, require close coordination with our airline partners to optimise routes and manage margins.
Inflation affects cost structures and client purchasing behaviour, pushing us to maintain pricing agility without compromising service. Geopolitical disruptions — from trade restrictions to regulatory changes — necessitate contingency planning and network diversification. We have adopted a proactive approach using market intelligence and real-time data to stay ahead of disruptions and ensure continuity, reliability and value for clients. We build a robust cargo pipeline that helps maintain a steady flow of shipments for our partners.
What emerging technologies do you see influencing air cargo?
The industry is undergoing a technological transformation, reshaping how we deliver efficiency, transparency and customer satisfaction. Implementation of e-AWB in air cargo is reducing paperwork, minimising errors, and speeding up processing times. IoT-based tracking is a must for providing real-time visibility for high-value or temperature-sensitive shipments.
Blockchain is a powerful tool for enhancing transparency, traceability and security across the supply chain. Using AI-driven technology, we optimise load planning, ULDs and other cargo operations to ensure maximum efficiency for our partner airlines. As part of our vision, we are not just embracing these technologies but are integrating them into our operations in collaboration with forward thinking airline partners and solution providers. The result is a more agile, connected, and customer-centric ecosystem.
How do you manage capacity issues during peak seasons or in times of sudden demand?
Managing capacity during peak seasons or demand surges — be it festivals, e-commerce booms, trade wars, or disruptions — requires a proactive and data-driven approach. We leverage trends, real-time market intelligence and coordinate with our partners to forecast and respond to demand fluctuations.
In cargo, this includes optimising load planning and securing additional capacity wherever possible and offering flexible booking solutions to accommodate time-sensitive shipments. Technology enables us to track demand shifts in real-time, helping us reallocate resources effectively. It is the blend of foresight, agility and industry relationships that enables us to navigate high-pressure situations, while ensuring continuity and reliability for our clients.
How do you mitigate risks associated with delays, cargo damage or regulatory non-compliance?
Risk mitigation is a fundamental part of our operational strategy, embedded across cargo services. In cargo, we enforce rigorous SOPs, temperature control protocols and documentation compliance to ensure shipments are handled safely and in full alignment with global regulations. We work with vetted partners across the logistics chain and leverage real-time tracking systems to monitor cargo movement and address any disruptions. We invest in training, quality control and process audits to strengthen our compliance posture and minimise operational risks. Transparency, proactive communication and a network of insurance and service partners enable us to respond swiftly when challenges arise, ensuring continuity and confidence in our clients.
What are the key challenges in coordinating with multiple stakeholders?
Coordinating with multiple stakeholders such as airlines, ground handlers, freight forwarders and customs, requires a balance of structure, agility, and relationship management. Each stakeholder operates under different protocols and priorities, which can create friction, especially during time-sensitive operations. Clear communication, real-time data sharing and SOPs are essential to align timelines.
In our role as a GSA, we serve as the central link in this chain. We facilitate transparent coordination, proactive issue escalation and seamless handovers. While digital tools have enhanced visibility and information flow, the human element remains critical. Our experienced teams maintain strong on-ground relationships and conduct regular reviews to ensure swift resolution of bottlenecks. In a high-stakes environment such as cargo, trust and alignment are everything. That is where our value as a GSA comes to the forefront.
Which verticals do you witness growing rapidly?
We are seeing growth across verticals such as pharma, perishables, electronics, value cargo and leather goods, each bringing unique operational demands. The pharma sector requires precision in temperature-controlled logistics and compliance with strict handling protocols. In response, our partners have invested in advanced cold chain infra, real-time monitoring and staff training to manage sensitive shipments with confidence.
The perishables segment, driven by growing exports of fresh produce and seafood, is expanding fast. Our airline partners are strengthening their capabilities in storage, transit handling and quick TATs to ensure product integrity is preserved throughout the journey. Our focus here is on high-velocity handling, visibility tools and coordination with last-mile partners. To stay ahead, we are adapting by building sector-specific expertise, expanding our partner network and aligning operational strategies to support the demands of these verticals.
How have client expectations evolved over the past few years in terms of speed, visibility and service?
Today, clients expect real-time visibility and seamless communication — whether it is tracking a pharma shipment or managing a last-minute travel itinerary. They value flexibility and responsiveness in dynamic environments shaped by e-commerce, regulatory changes, or geopolitical events.
What are your expansion plans for travel and cargo?
We are expanding our footprint across the globe and into potential markets through new airline partnerships. Our plans include the launch of technology-enabled platforms aimed at digitising bookings, streamlining client interactions and improving real-time visibility.
