The pandemic was one of the biggest challenges the group faced, but it also presented a unique opportunity. With respect to air cargo logistics, the sudden shift from a full schedule to no flights almost overnight, was a critical test of the group’s agility, says Arun Vasu, Chairman & Managing Director.
CT Bureau
How do you describe the group’s journey over the past 40 years?
We were fortunate over the past 40 years to build on a solid foundation, and this legacy has allowed the TT Group to navigate the evolving landscape of the air cargo and logistics industry. One of the key milestones for TT Group has been our long-standing partnership with IAG Cargo, which began in 1984. Securing the All India GSSA in 2002 was a pivotal moment for us, followed by a expansion in 2018 when we took on the responsibility of managing processes for IAG Cargo in markets abroad.
Our foray into new sectors also played a vital role in our growth, starting with our entry into the FFMC business in 1992 as one of the first licensees in India. We pioneered the visa outsourcing business in 2000, working with foreign embassies, and ventured into insurance broking in 2005, again as one of the early licensees. We further diversified into the trucking business in 2010, adventure water sports in 2012, and the hospitality industry in 2021. These milestones reflect the trust and confidence our business partners have placed in us and our people.
What are the challenges the firm faced, and how did you overcome them?
Covid-19 was one of the biggest challenges we faced and it presented a unique opportunity. With respect to air cargo logistics, the shift from a full schedule to no flights almost overnight, was a critical test of our agility. After resumption of flights post-pandemic, the landscape had changed, with cargo-only flights becoming the norm. Our ability to adapt swiftly was underpinned by business continuity plans and technology investments. These measures empowered our teams to meet the demands of the new reality and ensure cent per cent compliance with all processes. It was this adaptability that enabled us to navigate the crisis successfully.
How has the group’s mission and vision evolved over the past 40 years?
Our vision has always been to be the preferred partners by delivering value to our clients. This vision is the group’s guiding principle even as the industry has evolved. Over the past 40 years, our commitment to this goal has only deepened. At the TT Group, delivering value is not just a goal—it is a core belief that drives every aspect of our business.
What roles did employees and company culture played in reaching this milestone?
Our employees and company culture have been vital in reaching this milestone. We take pride in our people and have always prioritised managing our organisation with a high level of professionalism. Continuous investment in training and coaching ensures that our teams
are equipped to excel, while our robust performance management system aligns with every individual and the company’s strategic goals.
But it is not all about work—we believe in fostering a balanced and engaging workplace. From Fun Fridays and quizzes to festival celebrations, we take fun seriously, and we are thrilled to see our teams actively and enthusiastically participated in these activities. This vibrant culture has been a key ingredient in our enduring success.
What are your group’s plans, and how do you see it evolving over the next decade?
Our commitment to investing in technology and our people will remain central to our strategy moving forward. I am focused on leveraging these investments to position TT Group as a leader in the air cargo and logistics sector. Over the next decade, we aim to continue innovating, enhancing our capabilities, and expanding our reach to meet the evolving needs of our clients and the industry.
What advice would you give future leaders to ensure the group’s success for the next
four decades?
TT Group has a long and proud legacy of building and sustaining strong partnerships within the air cargo industry. This has been possible because we operate with the highest levels of transparency, integrity, and trust. We take ownership of our mistakes with the same passion that we celebrate our successes. My advice to future leaders is to uphold these values—continuing to foster trust, transparency, and accountability will be key to ensuring that the TT Group’s success for the next 40 years and beyond.
