Japan Airlines (JAL) has successfully launched an advanced digitalisation platform CHAMP, designed to revolutionise the cargo processes – initially across the airline’s busy domestic network, whilst simultaneously delivering major benefits to the carrier’s valued customers. Built on CHAMP’s Open Cargo Platform (OCP), consists of an ergonomically-designed, workflow-based portal that enables the airline’s customers to transact business digitally, together with an advanced ‘smart’ mobile app that fully automates the end-to-end processes within JAL’s cargo warehouses. The new digitalisation platform enables completely paperless trading whilst transforming the entire JAL domestic cargo business from start to finish. The introduction of the platform requires JAL’s customers to book all outbound shipments through the intuitive and intelligent portal, featuring dynamic flight selection and pricing.
The airlines customers will gain additional benefits from full real-time shipment visibility, as well as access to tools such as allotment and invoice management. As booked shipments arrive at the JAL warehouse, the handling processes – from acceptance to flight build and departure – are streamlined through the airline’s use of CHAMP’s integrated mobile app.