CEVA Logistics has launched an all-in-one portal named myCEVA to enable shippers in managing their complete shipping journey online. The online tool provides a seamless customer experience by giving them greater control over every function and a larger range of options whatever the circumstances.
The portal has been designed to give customers greater control over the booking process while simultaneously improving efficiency through greater process automation. Customers can instantly receive quotes, make bookings and track shipments in real-time, which will enhance the customer experience. After a successful pilot phase in the US in May 2020, myCEVA is working towards covering all transport modes in every region of the world and has been launched in a phased manner with FCL and LCL ocean freight customers using specific trade lanes from/to the US, China and India. Across myCEVA, customers will have access to every function they need to make their business run smoothly, including schedules, quotes, eBooking facilities, eDocumentation, online support, track & trace and account management. The platform is fully integrated into CEVA’s global operations for both imports and exports.